Careers

Job Summary 

A Radiologic Technologist produces images that other medical professionals can use to diagnose injuries and diseases and then develop treatment plans to address health issues. When they do their jobs well, Radiologic Technologist contribute to the overall quality of care provided by a health care facility, reducing the risk of medical errors. By properly operating, maintaining and cleaning equipment, they play an important role in infection control and patient safety. Because they work directly with people undergoing medical testing, they also influence overall patient satisfaction. Job duties and responsibilities include the following

Qualifications: 

• Associate degree in radiologic technology or radiology 
• Certificate from the American Registry of Radiologic Technologists (ARRT) 

Responsibilities: 

1. Strong oral communication skills to provide clear instructions to patients during testing 
2. Critical thinking skills to interpret orders 
3. Problem-solving skills to troubleshoot problems with equipment 
4. Attentive to detail to set equipment properly and maintain accurate records 
5. Observational skills to spot problems with images and ensure that patients remain correctly positioned 
6. Computer skills to use picture archiving and communications systems and medical records software 
7. Working knowledge of X-ray safety precautions and infection control best practices 
8. Understanding of radiologic science, anatomy and complex medical terminology related to X-rays 
9. Interpreting the order for the test to determine what body parts need imaging 
10. Explaining the test to patients and positioning them to make the test possible 
11. Setting the controls on X-ray equipment in preparation for imaging 
12. Checking X-ray images and retaking them as needed to ensure clarity 
13. Cleaning and performing routine maintenance tasks to keep X-ray equipment operating smoothly 
14. Sending X-ray images to other medical providers for reading 
15. Inventorying and radiologic supplies 
16. Updating patient records with pertinent information 

Physical Requirements: 

• Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) 
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms 
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding) 

Job Summary 

As an Occupational Therapist, your primary role is to provide high quality, hands-on therapy, and positive outcome-based patient care. 

Qualifications: 

• Graduate of an accredited Occupational Therapy Program with a minimum of a Master’s Degree in Occupational Therapy 
• Computer knowledge in a health care based system is also required 
• Excellent interpersonal, organizational, attention to detail, and time-management skills 
• Ability to travel to other office locations required 
• Licensed in the state of Indiana 

Responsibilities: 

1. Treat pre and post-surgical patients, sports injuries, spine dysfunction, podiatry and pain management. 

2. Evaluate new patients, develop plans of care and set measurable, functional goals. 

3. Treat patients, answer their concerns and educate them on their injury, progress and probable outcomes. 

4. Supervise aides when they are providing modalities for non-Medicare, non-BCBSM patients, and also in their general set up/clean up duties. 

5. Re-evaluate patient progress, revise plans of care, reset goals, and appropriate discharge planning. 

6. Communicate effectively with physicians and support staff regarding plan of care. 

7. Maintain a reasonable level of productivity as determine by company and industry standards. 

8. Help develop protocols and participate in research studies, along with present continuing education information to staff. 

9. Fabricate custom made splints for upper extremities as needed. 

10. Complete documentation in timely and proficient manner as required by insurance policies and procedures. 

11. Provide excellent customer service consistent with the company policy. 

12. Maintain a clean, functional work environment, including but not limited to: sanitizing tables/equipment, putting away equipment after use, and maintaining office equipment as needed to help with the flow of the clinic.  

13. Assist in orientation and instruction to new physical therapists, new physical therapy assistants and physical therapy technicians.  

14. Perform light clerical duties such as answering phones, taking messages, and scheduling patients as needed.  

Physical Requirements: 

• Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) 
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms 
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding) 

Job Summary 

As a Physical Therapist, your primary role is to provide high quality, hands-on therapy, and positive outcome-based patient care. 

Qualifications: 

• Graduate of an accredited Physical Therapy Program with a minimum of a Master’s Degree in Physical Therapy 
• Computer knowledge in a health care based system is also required 
• Excellent interpersonal, organizational, attention to detail, and time-management skills 
• Ability to travel to other office locations required 
• Licensed in the state of Indiana 

Responsibilities: 

1. Treat pre and post-surgical patients, sports injuries, spine dysfunction, podiatry and pain management. 

2. Evaluate new patients, develop plans of care and set measurable, functional goals. 

3. Treat patients, answer their concerns and educate them on their injury, progress and probable outcomes. 

4. Supervise aides when they are providing modalities for non-Medicare, non-BCBSM patients, and also in their general set up/clean up duties. 

5. Re-evaluate patient progress, revise plans of care, reset goals, and appropriate discharge planning. 

6. Communicate effectively with physicians and support staff regarding plan of care. 

7. Maintain a reasonable level of productivity as determine by company and industry standards. 

8. Help develop protocols and participate in research studies, along with present continuing education information to staff. 

9. Complete documentation in timely and proficient manner as required by insurance policies and procedures. 

10. Provide excellent customer service consistent with the company policy. 

11. Maintain a clean, functional work environment, including but not limited to: sanitizing tables/equipment, putting away equipment after use, and maintaining office equipment as needed to help with the flow of the clinic.  

12. Assist in orientation and instruction to new physical therapists, new physical therapy assistants and physical therapy technicians.  

13. Perform light clerical duties such as answering phones, taking messages, and scheduling patients as needed.  

Physical Requirements: 

• Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) 
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms 
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding) 

Job Summary 

As a Physical Therapy Assistant, your primary role is to provide high quality, hands-on therapy, and positive outcome-based patient care. 

Qualifications: 

• An associate degree of Applied Science from an accredited Physical Therapist Assistant program 
• Experience preferred (1-2 years in outpatient therapy) 
• Licensed in the state of Indiana 

Responsibilities: 

1. Work closely with, and assist, physical therapists in procedures and providing treatment to outpatients. 

2. Through observation and delivering therapy, compile data (i.e. taking ROM, girth and strength measurements) and report findings to the physical therapist, to assist in the summary of progress made by patients, along with progressing or modifying their plan of care. 

3. Fit patients for, adjust, and train them in the use and care of orthopedic braces and supportive devices such as crutches, canes, walkers and wheelchairs. 

4. Assist in orientation and instruction to new physical therapy assistants and physical therapy technicians. 

5. Perform light clerical duties such as answering phones, taking messages, and scheduling patients as needed. 

6. Must be flexible with hours in order to meet the needs of our working patients. 

7. Complete documentation in timely and proficient manner as required by insurance policies and procedures. 

8. Provide excellent customer service consistent with the company policy. 

9. Maintain a clean, functional work environment, including but not limited to: sanitizing tables/equipment, putting away equipment after use, and maintaining office equipment as needed to help with the flow of the clinic.  

10. Assist in orientation and instruction to new physical therapy assistants and physical therapy technicians.  

Physical Requirements: 

• Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) 
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms 
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding) 

Job Summary 

The Physical Therapy Tech will serve as a liaison between the Therapy department, its patients, and staff. The PT Tech will facilitate communication with patients, all clinic staff, referral sources, insurance companies, and all corporate departments. This role delivers the highest level of customer service to ensure that patients receive the utmost care, consideration and is an integral part of the clinic success. 

Qualifications: 

• Minimum of a high school diploma or GED required 
• Strong background in providing excellent customer service skills preferred 
• Proficient with Microsoft Word, Outlook, and Excel 
• Knowledge of healthcare insurance benefits and coverage preferred 

Responsibilities: 

1. Creation and maintenance of an environment that ensures the highest level of customer service. 

2. Provide professional, friendly, and compassionate service to all patients and staff in person and/or via telephone communication. 

3. Set expectations for physical/occupational therapy services including but not limited to patient intake paperwork, insurance benefits, preauthorization, outcome measures, payment on account and layout per company best practices. 

4. Accurately schedule and register patients. 

5. Inform patients of insurance benefits, including patient cost share and payment options.  

6. Collect patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines. 

7. Timely communication via email, phone, and/or in person. 

8. Manage the communication of patient progress to physicians, nurse case managers, adjusters, attorneys via fax, email or phone. 

9. Support the Physical Therapy Manager with daily operations of the clinic. 

10. Maintain flexibility to perform rehabilitation aide position requirements if and when clinic requires support 

11. Occasionally help as a rehab tech based on office demands, which includes, but not limited to: 

1. Cleaning tables, equipment, floors 

2. Set up patients on electrical stimulation, hot pack, cold pack, ultrasound 

3. Help clean up equipment left out in the therapy gym 

4. Help set up or demonstrate exercises for patients per therapist instruction 

Physical Requirements: 

• Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) 
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms 
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding) 

Department:  
Business Office 
Expected Weekly Hours:  
40 

Position Purpose:  

The Coding Specialist  reviews superbills and the corresponding medical record documentation and assigns appropriate CPT, HCPCS, modifiers,  and ICD 10 codes and post charges in order to achieve maximum reimbursement in accordance with OSNI protocols and procedures along with CMS and private payer guidelines. The core responsibilities will include: daily charge posting after assignment of appropriate billing and diagnostic codes, review of first level rejected claims in practice management, use of hospital portals to obtain operative reports and patient demographics, scanning of completed work into SRS  . Additional responsibilities include querying physicians and ancillary medical staff when medical record requires clarification, ensuring medical record is amended by provider when appropriate and participating in internal provider coding review sessions.  

Job Description Details:   

Knows, understands, incorporates, and demonstrates the OSNI Core Mission, Vision, and Values in behaviors, practices, and decisions.  
 
Performs all coding functions, including CPT/HCPCS and ICD 10 code assignment. Reviews medical record to ensure appropriate codes are utilized and documentation supports code use. Queries physicians and medical ancillary staff when necessary for clarification.  These functions will be in coordination with the Business Office team. . 
 
Utilizes available data and resources to make decisions regarding appropriate code assignment in accordance with state, federal, and payer guidelines:  
 

• Receives and reviews patient charts and documents for accuracy 
• Assigns appropriate CPT, HCPCS, ICD-10 codes along with appropriate modifiers to capture service rendered 
• Performs accurate charge data entry into practice management system 
• Reports missing data as required; 
• Queries physicians and medical staff when appropriate 
• Participates in internal provider coding review sessions 
• Reviews and corrects electronic first level claim rejections in practice management 
• Prints and mails paper claims with corresponding records as appropriate 
• Follows applicable coding guidelines and legal requirements to ensure compliance with federal and state regulations 
• Maintains thorough working knowledge of private payer guidelines 
• Remains apprised of changes to coding guidelines and code sets 
   

 
Communicates with physicians and their office staff, Patient Access, Medical Records/Health Information Management, Utilization Review/Case Management, Managed Care, Ancillary and Nursing staff, as required to clarify discrepancies, and obtain demographic and clinical information.  
 
May prepare special reports as directed by the Manager to document coding  
 
May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross- training in various functions is expected to assist in the smooth delivery of departmental services.  
 
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, as well as OSNI’s Standards of Conduct, and other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. 

Other duties as needed and assigned by Billing Manager, Practice Manager, and/or CEO 

MINIMUM QUALIFICATIONS  

High school diploma or an equivalent combination of education and experience. RHIT, CPC, or CCS is required. Associate degree or higher in coding or  health information management, accounting or business administration highly desired. Data entry skills (50-60 keystrokes per minutes). Past work experience of at least one year within a healthcare setting, an insurance company, managed care organization or other financial service setting, performing coding or billing functions is required. Knowledge of insurance and governmental programs, regulations and billing processes (e.g., CMS, Anthem, UHC, etc), managed care contracts and coordination of benefits is required. Thorough working knowledge of medical terminology, anatomy and physiology, medical record coding (ICD-10, CPT, HCPCS), and basic computer skills are required.  
 
Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers. Accuracy, attentiveness to detail and time management skills are required.  
 
To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively. 
 
Must be comfortable operating in a collaborative, shared leadership environment. 
 
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of OSNI. 

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS  

Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Excellent problem solving skills are essential.  
 
This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.  
 
The greatest challenge in this position is to ensure that coding activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the OSNI. The incumbent must have a thorough knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes to ensure proper service documentation and billing of the patient's account.  
 
Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate.  
 
Completion of regulatory/mandatory certifications and skills validation competencies preferred. 
 
Must possess the ability to comply with OSNI policies and procedures. 

OSNI's Commitment to Diversity and Inclusion  

Because we serve diverse populations, OSNI colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. 
 
OSNI's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.  

Job Summary 

The Reception Representative will play a critical role in ensuring the smooth and efficient operation of the practice by obtaining and managing patient demographic and insurance information prior to services being rendered. They will work closely with clinical staff, billing staff, and patients to navigate the medical treatment process.  

Qualifications: 

• Customer service: 1 year (Preferred) 
• Medical terminology: 1 year (Preferred) 
• Computer skills: 1 year (Preferred) 
• Minimum of a high school diploma or GED required 
• Strong background in providing excellent customer service skills preferred 
• Proficient with Microsoft Word, Outlook, and Excel 
• Knowledge of healthcare insurance benefits and coverage preferred 

Responsibilities: 

1. Creation and maintenance of an environment that ensures the highest level of customer service. 

2. Provide professional, friendly, and compassionate service to all patients and staff in person and/or via telephone communication. 

3. (PT/OT DEPARTMENT ONLY) Set expectations for physical/occupational therapy services including but not limited to patient intake paperwork, insurance benefits, preauthorization, outcome measures, payment on account and layout per company best practices. 

4. Accurately schedule and register patients. 

5. Obtain and verify patient insurance information, update data as needed. 

6. Collect patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines. 

7. Timely communication via email, phone, and/or in person. 

8. Serve as the liaison between attorneys, clinical staff, insurance companies, adjusters and nurse case managers and patients. 

9. Manage communication of patient progress to physicians, nurse case managers, adjusters, attorneys via fax, email or phone 

10. Support daily operations of the clinic. 

11. Train all staff on administrative duties, company protocols and best practices. 

12. Maintain flexibility to perform rehabilitation aide position requirements if and when clinic requires support. 

Physical Requirements: 

• Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) 
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms 
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding) 

Job Summary 

The medical assistant will work directly with our orthopaedic providers to deliver high-quality, patient-centered care. Clinic duties include rooming patients, obtaining medical histories, preparing injections, casting, and caring for postoperative patients. Other duties include scheduling of surgery, obtaining insurance pre-certification and timely response to patient inquiries. 

Qualifications: 

• Graduation from an accredited program for Medical Assistant required 
• 1-3 years of experience providing medical assistance to a physician 
• Orthopaedic experience preferred (1-2 years) 
• Computer knowledge in a health care based system is also required 
• Excellent interpersonal, organizational, attention to detail, and time-management skills 
• Ability to travel to other office locations required 
• Licensed in the state of Indiana 

Responsibilities: 

1. Assist the Physician with office schedule and patient flow in a high-volume, orthopaedic setting 

2. Greet and screen patients 

3. Perform patient care to include cast application/removal, splinting, post-op wound care etc. 

4. Schedule surgeries and obtain pre certifications 

5. Prepare injections and educational material 

6. Stock exam rooms 

7. Order supplies, braces, etc. 

8. Handle patient issues with a timely, calm, and tolerant demeanor 

9. Assist with coverage for other providers outside of primary assignment as needed. 

Physical Requirements: 

• Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) 
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms 
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding) 

Job Summary 

The Human Resources Manager oversees the specific human resource functions for the organization.  This role is responsible for recruitment, job placement, new hire/termination, labor relations, benefits, human resource information systems, negotiations or strategic business planning for the organization. 

Qualifications: 

• Bachelor’s degree or more in relevant field. 
• Minimum two (2) years of supervisory/leadership experience. 
• Data entry skills (50-60 keystrokes per minute) 
• Past work experience of at least three years within a healthcare setting, an insurance company, managed care organization or other financial service setting, performing coding or billing functions is required.  
• Knowledge of insurance and governmental programs, regulations and billing processes (e.g., CMS, Anthem, UHC, etc), managed care contracts and coordination of benefits is required. 
• Thorough working knowledge of medical terminology, anatomy and physiology, medical record coding (ICD-10, CPT, HCPCS), and basic computer skills are required.  
• Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers.  
• Accuracy, attentiveness to detail and time management skills are required.  

Responsibilities: 

1. Oversees execution of human resources policies and programs, which may include recruitment and onboarding, training and career development, employee relations, and compensation and benefits planning.  

2. Administers the organization's payroll function.  

3. Collects, verifies, and stores organizational payroll data. Inputs changes, which may include changes to employees or employee statuses, exemptions or withholdings, or bank information. 

4. Reconciles payroll-related general ledger and prepares reports or statements summarizing payroll-related accounts. May interface with third-party payroll vendors. 

5. Assists employees in understanding the organizations benefits offerings and acts as a liaison between the organization and third-party benefits providers.  

6. Conducts orientation or enrollment meetings, advises on eligibility, costs, and coverage, and provides information for use in memos, presentations, or other benefits communications. 

7. Provides guidance during claims or enrollment processes.  

8. Maintains records related to benefits plan participation or contributions. 

9. Ensures compliance with federal, state, and local regulations, including EEO, FMLA, and FLSA. 

10. Assists line managers in the application of HR programs to departmental operations.  

11. Answers employee/candidate questions about HR policies and offerings. 

12. Evaluates job functions and duties to the organization's goal.  

13. Develops, evaluates, and consults human resource practices within an area of specialty.  

14. Ensures operations meet all workplace regulations.  

15. Implements documentation including but not limited to compliance standards, employee handbooks, or an organization's code of conduct. 

16. Fosters environment of teamwork and culture of excellence. 

17. Provides leadership, coaching, and/or mentoring to employees and department leads. 

18. Other duties as needed and assigned by Partners. 

Physical Requirements: 

• Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) 
• Fine hand manipulation (keyboarding) 
• Must be able to set and organize own work priorities, and adapt to them as they change frequently.  
• Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.  
• Excellent oral and written communication skills. 

• Excellent problem-solving skills are essential.  
• Ability to build collaborative relationships. 
• Ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.